Privacy Policy

Privacy Policy

Last Update: Dec 22nd, 2025

1. Introduction

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use the “Taxi – أجرة” mobile application (the Application). It also explains your privacy rights and how applicable laws protect you.

We process personal data only where necessary to provide, operate, and improve our transportation services. By downloading, accessing, or using the Application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with it.

2. Definitions

• You / Your: The passenger or rider who requests, hires, or receives transportation services through the “Taxi – أجرة” Application.
• Company: Takamol Mobility Services, Building 2628 Abi Jafar Al Mansour Road, Riyadh, Kingdom of Saudi Arabia. Email: info@taxi.com.sa.
• Application: The mobile software application named “Taxi – أجرة”.
• Account: A unique user account created to access the Application and its services.
• Drivers / Service Providers: Independent individuals who provide transportation services through the Application for a set price.

3. Personal Data We Collect

We collect and process only the personal data necessary to provide our services effectively and securely.

3.1 Contact and Identity Information

• Name
• Phone number
• Email address
• Home address (where required for specific services)

3.2 Profile Information

• Profile photo
• Saved locations
• Language and communication preferences
• Driver license details (where applicable).

3.3 Location Data

• Pickup and drop-off locations
• Real-time trip location and route data
• Trip start and end times

Location data is collected only while the Application is active and stops once the Application is closed.

3.4 Payment Information

• Transaction amounts
• Payment method used
• Payment authorization details, including temporary pre-authorization holds placed on your payment method prior to or during a trip.

We do not store full payment card details.

3.5 Communications

• In-app chat messages between passengers and drivers
• Communications with customer support

3.6 Device and Technical Data

• IP address
• Limited device identifiers
• Application usage diagnostics

3.7 Usage and Behavioral Data

• Trip status and history
• Cancellations and no-shows
• Ratings and service-related feedback

3.8 User-Generated Content

• Photos or other content voluntarily submitted through the Application

4. Purpose of Processing

We process personal data for the following purposes:

4.1 Providing Transportation Services

• Connecting passengers with drivers
• Enabling efficient pickup, routing, and drop-off
• Displaying nearby available vehicles

4.2 Journey Execution and Transparency

• Sharing limited passenger data (name, masked phone number, and location) with drivers during active trips
• Enabling communication between passengers and drivers
• Ensuring accurate route tracking and trip completion

4.3 Service Optimization

• Improving route efficiency and geographic coverage
• Enhancing pricing, availability, and overall user experience

4.4 Payments and Financial Processing

• Processing passenger payments on behalf of drivers
• Placing temporary payment pre-authorizations to verify payment availability before or during a trip
• Finalizing charges, adjustments, refunds, and settlements after trip completion
• Processing payments through licensed fintech and payment service providers

In certain cases, a temporary pre-authorization amount may be placed on your payment method prior to the completion of a trip. This amount is not a final charge and will be adjusted or released once the trip is completed or canceled, in accordance with applicable payment provider rules.

4.5 Safety, Quality, and Compliance

• Monitoring service quality and safety
• Preventing fraud, misuse, and unauthorized activity
• Enforcing our terms and conditions

4.6 Communication

• Sending trip confirmations, receipts, and payment notifications
• Informing users of important service updates or disruptions

4.7 Application Security, Analytics, and Performance

• Authentication and account protection
• Diagnostics, analytics, and system performance monitoring

Analytics and diagnostics data are used solely to improve application performance, stability, security, and service quality, and are not used for advertising, cross-app tracking, or user profiling.

5. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Contractual necessity: To provide transportation services requested through the Application
• Legitimate interests: To operate, secure, and improve our services, unless overridden by your rights
• Legal obligations: To comply with applicable laws, regulations, or lawful requests from authorities
• Vital interests: To protect life or safety in emergency situations
• Consent: Where required, such as for certain marketing communications

If you choose not to provide required personal data (for example, location access or payment authorization), we may be unable to provide the requested service.

6. Data Sharing & Third Parties

We do not sell, rent, or trade personal data to third parties for advertising or commercial purposes.

We share personal data only where necessary and for legitimate purposes, including with:

• Drivers and transportation service providers, to fulfill ride requests
• Payment processors and fintech partners, to process payments, pre-authorizations, refunds, and settlements securely
• SMS and communication service providers, for authentication, security verification, and service notifications
• Analytics and technical service providers, for fraud prevention, system monitoring, and service improvement
• Cloud hosting and infrastructure providers, for secure data storage and application operation
• Affiliated companies and authorized partners, operating under the same data-protection standards
• Regulatory authorities, courts, or law enforcement agencies, where disclosure is required by law

Passenger phone numbers may be masked. After trip completion, limited contact information may remain visible to drivers for 24–48 hours solely to resolve post-trip issues.

7. Security Measures

We apply administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, alteration, loss, or misuse.

In the event of a personal data breach, we will notify affected users and authorities as required by applicable law.

You are responsible for maintaining the confidentiality of your login credentials and should not share them with others.

8. Data Retention

We retain personal data only for as long as necessary:

• Account data: While your account remains active
• Financial and payment data: 3–7 years, depending on legal and accounting requirements
• Journey history: 3 years, after which it is anonymized
• In-app messages: 90 days (6 months if related to an incident or dispute)
• Fraud or legal investigations: As required by applicable law

Uninstalling the Application does not delete your personal data. Accounts inactive for three years may be closed after reasonable notice.

9. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to certain processing
• Request data portability
• Withdraw consent where applicable

Many of these rights can be exercised directly through the Application or by contacting customer support at support@taxi.com.sa.

10. Direct Marketing

We may send marketing communications via email or SMS. You may opt out at any time using the unsubscribe link or in-app settings.

11. Automated Decision-Making

We use automated systems to issue warnings or temporarily suspend access to services for safety and compliance reasons. You may request human review and contest such decisions through customer support.

12. Dispute Resolution

Privacy-related inquiries or complaints may be addressed through customer support at support@taxi.com.sa or by contacting our Data Protection Officer at info@taxi.com.sa.

13. Children’s Privacy

The Application is not intended for children under the age of 13. We do not knowingly collect personal data from children without parental consent.

14. Third-Party Links

The Application may contain links to third-party websites. We are not responsible for their privacy practices or content.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and, where appropriate, communicated through the Application.